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General Information

  • Refund Window: Customers have a period of two weeks from the date of purchase to request a refund.
  • Submission Channels: Refund requests can be submitted via email to [email protected] or by phone.
  • Verification Process: To enhance security, we may request specific customer information, such as email address, phone number, first and last name, current address, reason for the refund, and any other details to validate the transaction.
  • Prompt Processing: We strive to process customer requests promptly, with response times varying based on the nature of the refund request. UGT MASTERYCLASS will inform customers about the reimbursement process within our policy timeframes.
  • Authorization Criteria: Refunds are authorized or declined only after thorough verification of the provided data.
  • Service Cancellation: Customers discontinuing the use of our services must unsubscribe to avoid additional charges.

Requesting a Refund

  • Contact Information: Customers can initiate a refund or seek assistance by contacting [email protected] or calling the provided phone number.
  • Subject Line: In the email subject line, use 'Refund Request' for efficient processing.
  • Payment Method: Refunds will be processed using the original payment method, ensuring the refund amount does not exceed the initial transaction.
  • Refund Eligibility: Only the second charge is refundable, as the first payment is made independently after acknowledging the terms listed on our website.
  • Partial Refunds: UGT MASTERYCLASS reserves the right to approve partial refunds based on services already provided.

Refund Processing

  • Information Request: Customers may be contacted within fourteen days of the refund request for additional information, which must be provided within fourteen days.
  • Decision Notification: A final decision on the refund will be communicated by email within five days of receiving the last requested information or, if no additional information is required, within five days of receiving the refund request.
  • Prompt Processing: Approved refunds will be processed within ten business days without delay.
  • Refund Ineligibility: A refund cannot be approved if the specified timeframe has passed or if the customer declines to provide necessary information.

Chargebacks

  • Issue Resolution: Customers are encouraged to contact us to resolve transaction-related issues before initiating a chargeback.
  • Investigation Process: In the event of a chargeback, UGT MASTERYCLASS will conduct an investigation and may request additional information from the issuing bank.
  • Refund Ineligibility: Once a chargeback is initiated, the customer is no longer eligible for a refund.

Additional Terms

  • Approval Disclaimer: Requesting a refund does not guarantee approval.
  • Additional Fees: Customers are responsible for any additional fees incurred during the refund processing.
  • Policy Updates: UGT MASTERYCLASS may modify the Refund Policy in response to legislative changes or as deemed necessary. Customers should periodically review this page for updates.
  • Acceptance of Terms: If a customer cannot accept the updated Refund Policy, they must discontinue using our services. The new policy applies to subsequent purchases after the update.
  • Liability Disclaimer: UGT MASTERYCLASS is not responsible for any losses or damages, whether direct or indirect, related to service use, refund processing, or processing time.

This Refund Policy is subject to change, and any updates will be effective from the specified date.

Last Update: 11.09.2023